Next Generation Communication
Netasq MFiltro 3000 Mail Security Appliance
Thomson SpeedTouch 585v6
Thomson SpeedTouch 2030
Products
Orbital Integrated Customer Management 2.0
• What is OICM 2.0
Introduction of Orbital Integrated Customer Management
• System Architecture
Introduction of Integrations and Workflow
• Modules
OICM Modules (CRM, SelfCare:Customer Portal, Operation, Control Panel, Help Desk, Commision Analyzer, PCR, Customer Pool&Reservation)
• An integrated system that covers all operational infrastructure, customer relations and analysis tools for telecommunication companies.
• System Architecture
System Hierarchy
User
Company
Provider
Client
• Customer Hierarchy
Customer
Location-1
CLI-1
Location-2
CLI-2
CLI-3
Antrepo Textile Co.
Ankara
903129658369
İstanbul
902126328545
902126324596
• CLI Authentication Types
PIN
ANI
IP
• Workflow & Cycle
Provisioning
Registration of customer to OICM
Approve customer
DCP Integration
ERP Integration
Customer Manipulation (optional)
Online Location Creation
Online CLI Creation
Management
Manipulate Users, Companies, Modules, Providers, Profiles etc.
Manipulate Lookups
• CRM
Register & manipulate customer
Add/Remove locations
Dynamically operate on CLIs and integerated systems
• Selfcare : Customer Portal
View CDRs syncronously
View Invoices and Payments
Pursue Tariffs
• Operation
Manage dealers
Approve & manage customer
View CDR traffic
Manage announcements
• Control Panel
Is he topmost administrative layer
Manages
Users
Companies
Modules
Profiles etc.
Manages lookup lists
• Helpdesk
Customer Care
Customer problem/request management
Facilitates diagnosis and remedial of customer problems
• Commission Analyzer
Dealer total commission
Commission analysis
Sub dealer commissions
• PCR (Potential Customer Relations)
Tracking customers & personnels
Add special days and events
Chase interviews
Manage company and product documents
• Customer Pool & Reservation
Reserve
Query
Extend
Manage
